koin404 Privacy Policy

What Data We Collect on koin404

We collect your email address, phone number, and full name when you create a koin404 account. We also collect your date of birth and residential address for account verification. During KYC (Know Your Customer) verification, we ask you to upload a government-issued ID and proof of address. We store these documents securely and use them only to verify your identity and comply with local regulations.

When you deposit or withdraw funds, we collect transaction details—the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and the date. We also log your IP address and device information for security purposes. This helps us detect fraudulent activity and protect your account.

We track your gameplay and betting activity on koin404—which games you play, which sportsbook markets you access (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton, Mobile Legends, Free Fire, PUBG Mobile), and your account balance. This data helps us improve our platform and provide better customer support.

How We Use Your Data

We use your personal information to verify your identity, process your deposits and withdrawals, and settle your bets. We also use it to communicate with you about your account—for example, if we need additional KYC documents or if there's an issue with your withdrawal.

We may contact you via email or phone during business hours to confirm account details, resolve disputes, or provide customer support. We do not send unsolicited marketing messages. If you receive promotional content from koin404, it's because you opted in or because it relates to an active promotion you're eligible for.

We use aggregated, anonymized data to improve koin404. For example, we analyze which games are most popular, which payment methods users prefer, and which regions (Jakarta, Surabaya, Bandung, Medan, Semarang) have the most active accounts. This helps us make better decisions about which games to add and which features to improve.

Third-Party Processors and Data Sharing

We share your data with third-party payment processors to handle deposits and withdrawals. These processors are contractually bound to protect your information and use it only for payment processing. We also work with identity-verification services to confirm your KYC documents. These services do not retain your data after verification is complete.

Our servers may sit outside your jurisdiction. This means your data may be stored or processed in countries other than Indonesia. We ensure that any international data transfer complies with applicable privacy laws and is protected by contractual safeguards.

We may disclose your data if required by law—for example, if a court orders us to provide information or if we're required to comply with a government investigation. We will notify you of such requests unless we're legally prohibited from doing so.

Your Rights and Data Access

You have the right to access the personal data we hold about you. You can request a copy of your data by contacting our support team. We will provide it in a readable format within a reasonable timeframe.

You also have the right to request corrections if your data is inaccurate. If you believe we're holding information about you that's incorrect, let us know and we'll update it. You can also request deletion of your data, though we may retain certain information for legal or regulatory reasons—for example, transaction records for tax compliance.

• 1
  Request Your DataStep 1

  Contact our support team and ask for a copy of your personal data held on koin404.

• 2
  Review and VerifyStep 2

  We provide your data in a readable format. Review it for accuracy.

• 3
  Request ChangesStep 3

  If corrections are needed, contact us and we'll update your information.

Cookies and Tracking

We use cookies on koin404 to keep you logged in and to remember your preferences. These are functional cookies—they help the platform work properly. We do not use cookies to track you across other websites or to build a profile of your browsing habits outside koin404.

You can disable cookies in your browser settings, but this may affect your ability to use koin404 fully. For example, you may need to log in again each time you visit.

Data Retention and Security

We retain your personal data for as long as your koin404 account is active, plus a reasonable period afterward for legal and regulatory compliance. Transaction records are kept for at least five years to comply with financial regulations. KYC documents are retained for the duration of your account and for a period after closure.

We protect your data using industry-standard encryption (SSL/TLS) and secure servers. Our systems are regularly audited for vulnerabilities. We limit access to your data to employees and contractors who need it to perform their jobs. All staff sign confidentiality agreements.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. We will notify you of material changes by email or by posting a notice on koin404. Your continued use of the platform after such changes constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions about how we handle your data or if you want to exercise your privacy rights, contact our support team via live chat, email, or in-app help during business hours. We're available to discuss your concerns and help you understand our privacy practices.

We at koin404 take your privacy seriously. Your data is protected, and we're committed to transparency about how we use it.